The Vision
Mobile and Web Applications, System Integrations, Business Intelligence, Custom Software
FYX needed a more modern and consolidated reporting system for their dispatchers. To match their growth model, we build a new system to improve vendor response time, dispatch time, completion time, the ability to handle more incidents per day, and therefore close more incidents per day. To resolve the situation, FocustApps built a suite of custom mobile applications for vendors and drivers and a central web application for dispatchers that displayed a customized view of multiple reports from multiple sources.
The Vision
Mobile and Web Applications, System Integrations, Business Intelligence, Custom Software
FYX needed a more modern and consolidated reporting system for their dispatchers. To match their growth model, we build a new system to improve vendor response time, dispatch time, completion time, the ability to handle more incidents per day, and therefore close more incidents per day. To resolve the situation, FocustApps built a suite of custom mobile applications for vendors and drivers and a central web application for dispatchers that displayed a customized view of multiple reports from multiple sources.
The Vision
Mobile and Web Applications, System Integrations, Business Intelligence, Custom Software
FYX needed a more modern and consolidated reporting system for their dispatchers. To match their growth model, we build a new system to improve vendor response time, dispatch time, completion time, the ability to handle more incidents per day, and therefore close more incidents per day. To resolve the situation, FocustApps built a suite of custom mobile applications for vendors and drivers and a central web application for dispatchers that displayed a customized view of multiple reports from multiple sources.
The Process
FocustApps created FYX dispatch software to resolve a variety of issues:
All in one technology for their dispatchers in Road Service Management
360˚ view with all active incidents on one dashboard
Complete transparency with access to incident details in real-time with the ability to view active and dispatched status
Archives all history allowing access for managers to maintain total fleet repair incidents
The Process
FocustApps created FYX dispatch software to resolve a variety of issues:
All in one technology for their dispatchers in Road Service Management
360˚ view with all active incidents on one dashboard
Complete transparency with access to incident details in real-time with the ability to view active and dispatched status
Archives all history allowing access for managers to maintain total fleet repair incidents
As a companion, FocustApps created the FYX Fleet mobile application for drivers that offers:
The ability to report an incident right from a phone
To chat with a service coordinator
The ability to follow a repair status in real-time
Make payments with a few simple taps
3-D functionality to select specific areas where vehicle or chassis damage has occurred
As a companion, FocustApps created the FYX Fleet mobile application for drivers that offers:
The ability to report an incident right from a phone
To chat with a service coordinator
The ability to follow a repair status in real-time
Make payments with a few simple taps
3-D functionality to select specific areas where vehicle or chassis damage has occurred
Additionally, FocustApps created FYX Mechanic mobile application for fleet tracking of Road Side Service events that offers:
Ability to view repair purchase order for dispatches and repairs in progress
View invoices for service, approvals, and approval for payment
See if a vendor has arrived on-site to perform the repair
Approximate arrival time of a vendor
View purchase orders completed and in progress
Additionally, FocustApps created FYX Mechanic mobile application for fleet tracking of Road Side Service events that offers:
Ability to view repair purchase order for dispatches and repairs in progress
View invoices for service, approvals, and approval for payment
See if a vendor has arrived on-site to perform the repair
Approximate arrival time of a vendor
View purchase orders completed and in progress
The Impact
The new application suite integrated with their Legacy suite and has increased the number of incident completion, from incident report to fix, by over 200% per day.
John Doe
Business Name Here
Business Name Here
