Chatbots

Late 2022 introduced everyone to the newest wave of advanced chatbots, most notably ChatGPT. Chatbots using artificial intelligence (AI) begs us to ask questions about what these advanced chatbots will provide businesses and whether they will reinvent or even replace traditional internet search engines. Trained to interact conversationally, some have dialogue formats that make them competent to answer follow-up questions, admit when they make a mistake, challenge incorrect assumptions, and even reject inappropriate requests. So, while these new human-like chatbots still have room for improvement, this technology is poised to become a game-changer.

As technology advances users will see various emerging trends helping businesses collect useful data that increases the user experience and engagement.  One of those is the usage of Artificial Intelligence (AI) and Chatbots in web and mobile applications. Innovations in AI and machine learning technologies are enhancing the features of chatbots. According to the Business Insider, the global chatbot market is expected to reach 1.25 billion by 2025. Here are four reasons why businesses are giving high consideration to these newer technologies.